Customer Service Representative (Shenzhen)

We seek Customer Service Representatives to provide daily support services for TradeCard's on-line platform to our client base throughout Asia. A high level of proactive problem solving, excellent communication skills and follow-through are necessary for success.

Responsibilities:

• Provide day-to-day customer support to existing clients, such as:
      - Taking calls/answering questions
      - Helping users complete transactions (while understanding their
         specific buyer - seller relationship requirements)
      - Monitoring transactions and reaching out to customers proactively
         to assist with completion of tasks
• Administer training to clients on various functions within the system.
• Communicate with various departments within TradeCard and our partners to ensure an integrated approach to a client relationship

Qualifications / Experience:

• Bachelor's degree with 1-2 years working experience
• Strong Operations experience in the international supply chain or trading industry.
• Strong communication skills a must, and multilingual in the following languages - English, Cantonese and Mandarin. Fluency in other Asian languages will be an added advantage.
• Detail oriented, a desire to solve problems, analytical
• Ability to multi-task and work in a deadline / time sensitive environment
• Ability to work independently

This position is based in Shenzhen, China.

If interested, please send detailed resume and expected salary requirements to Samantha Nie at Snie@tradecard.com.