Customer Service Executives (Sri Lanka)

TradeCard Services; is a Joint Venture launched between TradeCard Inc. USA and Sabre Technologies (Pvt.) Ltd, a fully owned subsidiary of MAS Holdings (Pvt.) Ltd,. TradeCard, Inc. is the leading provider of on-demand supply chain management solutions. The TradeCard Platform synchronizes financial transactions with physical events in the global supply chain to help customers automate trade transactions from purchase order to payment and chargeback. TradeCard Services, Sri Lanka is responsible for all activities of TradeCard Inc. USA in this region including sales and marketing. The region the venture manages includes India, Bangladesh, Pakistan, Sri Lanka, Egypt, Israel and Turkey.

We are growing our team and are looking for Customer Service Executives

As a Customer Service Executive you will be the first point of contact with our global clientele. You would be required to ensure a high level of customer satisfaction by identifying and resolving issues in an efficient manner as well as be proactive in managing a customer base and identifying new sales pitches.

We are looking for smart individuals who are very fluent in conversing in English, who have the ability to initiate and follow through on processes that add value to the organization and at the same time complete assigned tasks in a timely manner ensuring quality. The successful candidate will have the opportunity to work in an open, dynamic environment and collaborate closely with employees at all levels and serve a key role in the Company.

Responsibilities of the position will include:

• Manage customer relations and retention.
• Handle customer queries and solve issues.
• Conduct training for new customers and setting up accounts.
• Verifying registration documents received from vendors and following up on corrections that might be required.
• Working with other team members in accomplishing group objectives.

Experience, qualifications and requirements:

• Marketing related qualifications (i.e. CIM)
• Excellent communication and interpersonal skills
• Strong problem solving skills
• Computer literacy - MS Word, Excel, PowerPoint
• No prior experience required

If interested, please send your resume to: imakeen@tradecard.com