Technical Writer/Trainer (New York)

The role involves two components:

• creating, maintaining, and validating documentation that covers the TradeCard platform features and functionalities and the TradeCard operations.
• creating training curriculums and facilitating training classes to internal and external customers, using a variety of instructional methods.

You will work across the company with software developers, project managers, product managers/designers and business analysts to create documentation, such as "how to guides", reference material, and technical overviews for customer and internal use. You will also be responsible for how documentation is organized and maintained throughout the company. In addition, your responsibilities will include designing training curricula, writing training material and facilitating internal and customer training classes related to the platform and new product functionalities/enhancements.

Tech Writing Responsibilities:

• Develop new information based on product functionality, project meetings, interviews, and feedback
• Revise and organize existing documents, identify gaps in the documentation and fill them
• Define scope of own work and estimate/monitor work/time requirements
• Modify documentation plan and meet delivery requirements in to accommodate scope changes and tight deadlines
• Publish, maintain and validate all documents in an in-house knowledge base repository.
• Edit the work of others to ensure consistent voice and uniform content

Training Responsibilities:

• Create illustrated user guides and step-by-step tutorials that can be used for both training classes as well as independent study
• Design, create, and execute training curriculums
• Develop course materials such as training scripts, reference guides, and manuals
• Facilitate structured internal training classes
• Build a knowledge database for internal staff, part of which will be extended to customers via a web self-service portal

Qualifications:

• Minimum 5+ year's professional technical writing and training experience
• Experienced in authoring/designing sophisticated help systems for the software industry
• Proven ability to communicate complex technical concepts clearly and effectively
• Experienced at owning a documentation project from inception through delivery
• Training and course development background with excellent presentation skills
• Experience in a financial or supply chain application environment preferred.
• Experience with web-based applications preferred
• Minimum of a Bachelor's degree

You will be asked to provide writing samples.

If interested, please send your full resume to: nlindsey@tradecard.com

TradeCard, Inc.
75 Maiden Lane, 12th Floor
New York, NY 10038
Attention: Natalie Lindsey

Or fax: 212-405-1860
Attention: Natalie Lindsey