Client Executive (Sri Lanka)

TradeCard Services; is a Joint Venture launched between TradeCard Inc. USA and Sabre Technologies (Pvt.) Ltd, a fully owned subsidiary of MAS Holdings (Pvt.) Ltd,. TradeCard, Inc. is the leading provider of on-demand supply chain management solutions. The TradeCard Platform synchronizes financial transactions with physical events in the global supply chain to help customers automate trade transactions from purchase order to payment and chargeback. TradeCard Services, Sri Lanka is responsible for all activities of TradeCard Inc. USA in this region including sales and marketing. The region the venture manages includes India, Bangladesh, Pakistan, Sri Lanka, Egypt, Israel and Turkey.

We are in the lookout for a dedicated all rounder for our Customer Activation team who engages in signing-up and managing a portfolio of customers in South Asia, Middle East, North Africa, and Eastern Europe.

As a Client Executive, you will be involved in activation of new clients, providing adequate system demo's/trainings and daily support services to help our clients manage their transactions in our secured web-based platform.

A high level of proactive problem solving, excellent communication and presentation/training skills are necessary to be successful in this role. This position is based in TradeCard Sri Lanka office, but the candidate should be willing to travel overseas for various client activation and training assignments.

The successful candidate will have the opportunity to work in a challenging, dynamic environment and collaborate closely with our global teams.

Responsibilities of the position will include:

• Interact and manage client relationships within a network of various parties such as buyers, sellers, logistics service providers, liaison offices, etc.
• Provide day-to-day support activities to existing clients through system administration.
• Involve in customer sign-up activities such as sales, system introductions and trainings.
• Monitor daily transactions and reaching out to clients proactively to assist with completion of tasks.
• Initiate and conduct face-to-face client meetings/consultations/trainings.
• Communicate with various departments within the organization and our partners to ensure an integrated approach to a strong client relationship.

Qualifications and requirements include:

• Bachelor's degree in IT or Marketing, with 2-3 years working experience.
• Strong communication, presentation and training skills are a must.
• Strong client service experience and/or operations experience in international trade and/or supply chain management.
• Should be detail oriented, a desire to solve problems and strong analytical skills are essential.
• Ability to multi-task and work in a time sensitive environment.
• Fluency in other languages will be an added advantage.
• Exposure to finance industry would be an added advantage.
• Desired skills:
       - Operational knowledge in manufacturing and exports environment.
       - Familiarity with "software as a services" (SaaS) environments.

If interested, please send your resume to: imakeen@tradecard.com